OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
93 ratings and 67 comments received in the last 90 days.
24 September 2025
Very responsive, lots of emails... but sooo many documents to sign. Not helped by having to switch from lease company contracts to mini contracts half way through
20 September 2025
Couldn't fault service, explanation of finance, vehicle and servicing.
15 September 2025
Top salesman. Easy to get on with and a joy to deal with.
10 September 2025
I was kept informed of the delivery of my car at all times even when there were some delays
05 September 2025
When Emma went on leave(during the sale process), I was handed to another Emma in branch who called me and then promptly also went on leave which caused me to have to email the branch manager to complain - can give more detail if required
05 September 2025
Very good experience as I dated above
02 September 2025
See above
23 August 2025
Friendly efficient service for both of our visits
03 August 2025
All the people at the Mini Centre who helped me, were very supportive - they listened and responded with courtesy and consideration. They also surprised me by making it such a fun experience.
05 October 2025
They are under pressure with work but always spend time to help you
04 October 2025
My pre-booked MOT took over 2 h, I was then told I needed a new tyre which took over 30 m to fit, followed by a retest of 30 m. The very next day the computer flagged up a low brake fluid level. No inclination to return to the same service centre
02 October 2025
Emily Tipper looked after the process from start to finish- I felt well looked after and trusted the process.
02 October 2025
Everyone was very professional and kind.
29 September 2025
See above
29 September 2025
Only disappointment was being told I needed a new tyre and it not being in stock.
29 September 2025
Never had any problems with the work carried out. Always finished on time.
25 September 2025
Carried out as promised and video of MOT was appreciated
24 September 2025
Had a recent service and MOT and the car is going just great
23 September 2025
Friendly customer service
25 September 2025
Lots of information, test drive available straight away to help us make our decision