OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
117 ratings and 93 comments received in the last 90 days.
27 March 2025
Friendly approachable staff, great knowledge
26 March 2025
David Reynolds was brilliant from start to finish. No pushy sales techniques and kept me updated along the way as much as possible. David took the time to answer all questions and went through all the features. Nothing was too much trouble.
22 March 2025
My new car was ordered and delivered very quickly with a great handover experience. David Reynolds (the sales executive who managed my purchase) was also very accommodating when I wanted to make amendments to my finance agreement prior to handover.
19 March 2025
Well treated, David Reynolds was exceptional, very efficient.
13 March 2025
Was kept informed about build and delivery of car . Very professional staff
12 March 2025
Great customer service
09 March 2025
10/10
09 March 2025
Joe was great, listened to our requirements and worked hard to meet them. When Joe wasn't available for handover, James stepped in perfectly continuing the positive experience
04 March 2025
There was a mistake with the plates. The wrong ones were given which we realized after arriving home. We understand a mistake can happen. The team reacted really well and solve the issue quickly.
16 April 2025
It's alright but not done good enough
10 April 2025
We were kept fully informed backed up with an email
10 April 2025
Everything explained really well by Natalia at Milton Keynes office and car sorted before the end of the day so really pleased
08 April 2025
Good communication, friendly.
04 April 2025
Reassuring to have a 'health check' video, the service staff very helpful.
04 April 2025
To get rear pads replaced as minor advisory on Mot, given one price which i said was too high, later call with a reduced price due to having major service at the same time. I would expect to be quoted the best price to start.
04 April 2025
We're very helpful and quick
02 April 2025
Everything was fine apart from a smell when we got in the car for a few days . It was the smell of stagnant water . ?
02 April 2025
The service experience was sport on, Collin kept me informed throughout and managed my expectations. I waited for the car and was offered a desk with power supply as I needed to work on Friday morning.
02 April 2025
Loved the understanding and professional manner of the woman who served me. I felt she knew what she was talking about and I trusted her. When something went wrong in the service she reassured me, understood my concerns and took decisive action.
27 March 2025
The motability salesperson David was really good in keeping me up to date with what was happening with the purchase and the adaptions I was having installed