OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
101 ratings and 73 comments received in the last 90 days.
27 March 2025
Friendly approachable staff, great knowledge
27 March 2025
The motability salesperson David was really good in keeping me up to date with what was happening with the purchase and the adaptions I was having installed
26 March 2025
David Reynolds was brilliant from start to finish. No pushy sales techniques and kept me updated along the way as much as possible. David took the time to answer all questions and went through all the features. Nothing was too much trouble.
22 March 2025
My new car was ordered and delivered very quickly with a great handover experience. David Reynolds (the sales executive who managed my purchase) was also very accommodating when I wanted to make amendments to my finance agreement prior to handover.
19 March 2025
Well treated, David Reynolds was exceptional, very efficient.
08 June 2025
Courteous check in starting on arrival where I was greeted by a helpful parking assistant. I was directed to a parking spot then directed to the check in girl who gave me lots of information (please don't get rid of any staff and move to the app).
08 June 2025
All as expected
08 June 2025
After a shaky start regarding the tyre insurance , apparently the garage was not one of the approved fitters due to them being taken over recently and the contact had not been confirmed. However Roger sorted it well.
07 June 2025
N/A
05 June 2025
Everyone helpful and friendly
04 June 2025
Excellent customer service
03 June 2025
Excellent service from booking in to the complete service being undertaken and completed. I was prompted and updated at all stages of the process. Special mention for Casey who made me feel very welcome at reception who was courteous and professional
03 June 2025
All good
28 May 2025
No problems curious & efficient staff
28 May 2025
I would've initially been more than happy to say 5star given my dealings with Natalia but sadly the handover felt extremely lacking in help, advice or professionalism.
29 May 2025
David was very knowledgable and kept me informed throughout the process.